Returns & Exchanges ✿
We want you to love every order.
Your happiness means everything to us. If something isn't quite right, we're here to make the returns process as simple and stress-free as possible, in accordance with our Returns & Refund Policy.
Return Eligibility
To be eligible for a return or exchange, your item must meet the following requirements.
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Be unworn, unwashed, and unused
Have all original tags attached
Be returned in its original packaging
Be in its original condition
Include proof of purchase
Items must be returned within 30 days of delivery.
How to Start a Return
If you'd like to return or exchange an item, simply get in touch with our friendly team before sending your parcel.
Ready to send something back? Follow these simple steps:
- Email Us: Send an email to hello@maaliclothing.com.au.
- Include Details: Please include your Order Number and the reason for the return (e.g., "Size change" or "Faulty item").
- Receive Your Label: Our team will review your request and email you a pre-paid Australia Post return label.
- Post It: Pack your items securely, attach the label, and head to your nearest Australia Post outlet.
Exchanges
Need a different size or style? We'll do our best to help, subject to stock availability.
If your requested item is unavailable, we'll work with you to find the best solution.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed back to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
Non-Returnable Items
For hygiene and quality reasons, the following items may not be eligible for return unless required under Australian Consumer Law.
Final sale or clearance items
Personalized or customised products
Items that have been worn, washed, or altered
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
We take great pride in our quality, but if you receive a faulty item, we want to make it right. Please include photos of the fault in your email tohello@maaliclothing.com.auso we can fast-track your replacement or credit.
Return Shipping
Unless your item is faulty or incorrect, customers are responsible for return shipping costs.
For your peace of mind, we recommend using a tracked shipping service when returning your parcel.
Need Help?
If you have any questions about your return or exchange, we're always happy to help.
Simply reach out through our hello@maaliclothing.com.au Email, and our friendly team will assist you as quickly as possible.